Refund policy

We want you to love the products that you buy from us. In case you are not satisfied with your purchase, drop us a mail within 2 days of delivery with details at ecommerce@grkcgroup.com  with “Returns and Replacement” as a subject and we will get back to you

In case you received the wrong item.

Drop us an email at ecommerce@grkcgroup.com or call us at 8000545454 within 2 days of the date of delivery. Our Customer delight team will resolve it at the earliest. 

In case you received a damaged item.

Drop us an email with your order id and the picture of the damaged product at ecommerce@grkcgroup.com or call at 8000545454 within 2 days of the date of delivery. Our customer delight team will help you with your queries and resolve them at the earliest.

In case you simply did not like an item.

Drop us an email at ecommerce@grkcgroup.com or call at 8000545454. Our customer delight team will help you with your queries and resolve them within 24 hours. 

We offer FREE Shipping on all orders above Rs.799, which is notified from time to time. We also offer Free Cash-On-Delivery. You should consider the shipping rates shown at the time of check-out to be final.

Conditions where a product can be returned or refunded:

  • Wrong product delivered
  • Expired product delivered
  • Damaged product delivered – Physical damage/ tampered product or packaging
  • Incomplete order – missing products

Conditions where refund/return requests will not be processed

  • Opened/ used/ altered products.
  • Original packaging (mono cartons, labels, etc.) missing.
  • The return/ replacement request is generated after 7 days from the date of delivery.
  • The damaged/ missing product is reported after 2 days from the date of delivery.

 

FAQs

How can I place an order on the website?

There are many ways for you to place an order 1.
Place an order on the website

a. Choose the product you wish to purchase.

b. Add the chosen product to your cart.

c. Click on "Check Out" to proceed
with the order.

d. Enter your personal details and re-check
your order.

e. Once all your details are filled correctly,
click on "Continue" to proceed to payment details.

f. Choose your desired payment mode and click
on "Continue To Payment".

g. If you choose to pay online, fill your
payment details and click on "Complete Order."
h. Call our customer care team to place an
order. 1.The number is +918000545454

What is your return policy?

TEJ NATURAL can accept any return only if the product
is damaged, wrongly delivered, or is defective. In such cases, the product
should be in an unused and undamaged condition. The product should be in its
original packaging & with the product invoice as well. Other than that, we
follow a no-return policy for all our products once they are delivered.

How Can I Change My Address?

The address is only changeable under certain
scenarios. You can email your updated address at ecommerce@grkcgroup.com
, or call us at +91 8000545454. All orders are dispatched within 48 to 72
working hours. NOTE- The address can only be changed before dispatch.

What Is Order ID?

Order ID is the unique order number that gets
generated when you place an order on our website.

How much time does my order take to be delivered?

Once placed, it takes 5-7 working days for order
delivery. You can track your order through logging into you TEJ NATURAL account
using your unique order/tracking ID.

How do I contact your team for support?

You can call or WhatsApp your concern to us on
+918000545454 to get in touch with our customer support team.

Do I have to create an account before placing an order?

Yes. You need to create your account before placing
the order. You can click on the top-right login icon and share some basic
information like name, email address and password to create an account.

What if any item is out of stock?

TEJ NATURAL always tries to update the product
inventory before an item going out of stock and leaves minimum room for the
product to go out of stock. If your desired product is out of stock, kindly
check in a few days or call our customer support team at +91-8000545454 for an
update.

How does the delivery process work?

The products are dispatched within 48-72 hours of an
order being placed and the order will be delivered within 5-7 working days.

How can I track my order?

You can track your order by logging into your TEJ
NATURAL account using your unique order/tracking ID. For any further
information, you can contact our customer support team on +918000545454

Do you test these products on animals?

No, none of our products are tested on animals. As a
brand, we have shown constant trust in the chastity of nature's creations that
is why all our products are clinically tested and are 100% cruelty-free.

What to do if I receive a damaged product?

If you receive any damaged or defective product,
kindly call our customer support team or Whatsapp us at +91-8000545454 within
24 hours of receiving them.

How many days do you take to deliver an order?

Once placed, the order gets delivered within 5-7
working days.