Terms & Condition

Welcome to the TEJNATURAL website.

 

By continuing browsing the website, you are agreeing with and bound by the following terms and conditions. These terms and conditions are to strengthen our privacy and the bond.

The terms TEJNATURAL ‘s’, ‘us,’ or ‘we are for the website’s owner registered office is B-27, Lawrence Rd, Keshav Puram, Industrial Area, Delhi, 110035, INDIA. The term ‘you is for the user or visitor of or to our website.

The use of the TEJNATURAL website is subject to some terms in use, and they are:

We are a merchant and shall not be under any liability to be responsible for any indirect or direct loss or damage out of the decline of authorization for the transaction on the cardholder’s account.

TEJNATURAL products are a mixture of natural herbs and spices that require a wide range of specialism. They are the product of facts and information likely to be of interest to benefit the user.

While all good research is done before a product’s launch, we do not endorse or accept any responsibility for any views, advice, recommendations, or opinions expressed to any website we link.

The product shall be used on specialist recommendations as your circumstances are different from others.

HEALTH RELATED INFORMATION.

we provide information on the web site for informational purposes only. it is not meant as a substitute for the advice of a doctor or other health care professional. you should not use the information available on or through the web site for diagnosing or treating a medical condition. you should carefully read all product instructions prior to use.

Before including any TEJNATURAL product in your cart, always make your independent checks connected to the importance of making such a decision.

TAX

If you purchase any products available on the Website ("Products"), you will be responsible for paying any applicable sales tax indicated on the Website.

Please contact us for any questions or comments (including all inquiries related to copyright infringement) regarding the Products or the Website.

Customer Service Desk

Email: ecommerce@grkcgroup.com       

Phone Number:  +91 8000-545454

Contact Days: Monday-Saturday (From 10:00 AM to 6:00 PM)

 

 

FAQs

How can I place an order on the website?

There are many ways for you to place an order 1.
Place an order on the website

a. Choose the product you wish to purchase.

b. Add the chosen product to your cart.

c. Click on "Check Out" to proceed
with the order.

d. Enter your personal details and re-check
your order.

e. Once all your details are filled correctly,
click on "Continue" to proceed to payment details.

f. Choose your desired payment mode and click
on "Continue To Payment".

g. If you choose to pay online, fill your
payment details and click on "Complete Order."
h. Call our customer care team to place an
order. 1.The number is +918000545454

What is your return policy?

TEJ NATURAL can accept any return only if the product
is damaged, wrongly delivered, or is defective. In such cases, the product
should be in an unused and undamaged condition. The product should be in its
original packaging & with the product invoice as well. Other than that, we
follow a no-return policy for all our products once they are delivered.

How Can I Change My Address?

The address is only changeable under certain
scenarios. You can email your updated address at ecommerce@grkcgroup.com
, or call us at +91 8000545454. All orders are dispatched within 48 to 72
working hours. NOTE- The address can only be changed before dispatch.

What Is Order ID?

Order ID is the unique order number that gets
generated when you place an order on our website.

How much time does my order take to be delivered?

Once placed, it takes 5-7 working days for order
delivery. You can track your order through logging into you TEJ NATURAL account
using your unique order/tracking ID.

How do I contact your team for support?

You can call or WhatsApp your concern to us on
+918000545454 to get in touch with our customer support team.

Do I have to create an account before placing an order?

Yes. You need to create your account before placing
the order. You can click on the top-right login icon and share some basic
information like name, email address and password to create an account.

What if any item is out of stock?

TEJ NATURAL always tries to update the product
inventory before an item going out of stock and leaves minimum room for the
product to go out of stock. If your desired product is out of stock, kindly
check in a few days or call our customer support team at +91-8000545454 for an
update.

How does the delivery process work?

The products are dispatched within 48-72 hours of an
order being placed and the order will be delivered within 5-7 working days.

How can I track my order?

You can track your order by logging into your TEJ
NATURAL account using your unique order/tracking ID. For any further
information, you can contact our customer support team on +918000545454

Do you test these products on animals?

No, none of our products are tested on animals. As a
brand, we have shown constant trust in the chastity of nature's creations that
is why all our products are clinically tested and are 100% cruelty-free.

What to do if I receive a damaged product?

If you receive any damaged or defective product,
kindly call our customer support team or Whatsapp us at +91-8000545454 within
24 hours of receiving them.

How many days do you take to deliver an order?

Once placed, the order gets delivered within 5-7
working days.